3. EWA Operations Day
9:00 Uhr
TOUR OF LES THERMES: Meeting point at the reception, tour and small breakfast, presentation of the Space Shuttle Slide, the Spray Park and the Living Wall.
10:30 Uhr
LECTURE PROGRAMME IN CENTRÉ BARBLÉ: Welcome by the President of CNI Les Thermes, Gaston Greiveldinger
10:45 Uhr
Opening of the Operations Day by Jutta Kleiber (Director of Les Thermes and Vice President of the EWA)
11:00 Uhr
LE FACTEUR CLÉ POUR UNE COMMUNICATION EFFICACE (THE KEY FACTOR FOR EFFECTIVE COMMUNICATION): Annica Törneryd is the founder and CEO of “Act2exceed” in Luxembourg, and is in high demand internationally as a coach and keynote speaker on leadership quality and staff development. The Swede has worked for the European Parliament and is Luxembourg’s ambassador for “Women’s Entrepreneurship Day”.
12:00 Uhr
“MOTIVATION KILLERS” and “MOTIVATION TURBOS”: THE RIGHT ATTITUDE COUNTS! The lecture will deal with the role of managers and the importance of role models and authenticity. The controversial thesis is “attitude is more important than knowledge”. The speaker will explain how control can function as a “motivation turbo” and why the equal treatment principle can be a “motivation killer”.
13:00 Uhr
Finger food buffet, networking (courtesy of Sodexo)
14:00 Uhr
STAFF RECRUITMENT ON THE INTERNET: The shortage of skilled workers is also hitting our industry hard. How do I find the right employees for my spa? Today, the Internet is used increasingly for finding the right staff. The speaker will show how companies can present themselves online and recruit new employees.
14:30 Uhr
“... AND SUDDENLY THE LIGHT CAME ON”. Humanist corporate management in the age of efficiency and yield pressure: If you strive for service excellence in your spa, you have to be aware that effective service culture is founded on a functioning team culture. The speaker was awarded service provider of the year and conference hotelier of the year, and is convinced that “true service comes from within”. Only with the right mindset can correct behaviour be nurtured and the desired effect achieved.
15:30 Uhr
“Open Mic”: open exchange of experience and question-and-answer session
16:30 Uhr
Final Coffee and networking