Programme
Themenblock 1: Tour of Les Thermes
09:00 Uhr
Meet at reception, tour and small breakfast, including a presentation of the Space Shuttle slide, the Spray Park and the Living Wall.
Themenblock 2: Centré Barblé lecture programme
10:30 Uhr
10:45 Uhr
11:00 Uhr
"Motivation killers" and "motivation turbos": The right attitude counts! The sports science graduate has 25 years of experience as an operations manager and (founding) managing director of pools, saunas and leisure facilities. In his lecture, he deals with the role of managers and the importance of being a role model and authenticity. His provocative theses: "Attitude is more important than knowledge". He explains how control can function as a "motivation turbo" and why the principle of equal treatment can be a motivation killer.
12:00 Uhr
"Successfully communicating with employees and motivating employees". Annica Törneryd is founder and CEO of "Act2exceed" in Luxembourg and internationally sought-after as a coach and key note speaker on the topics of leadership quality and human resources development. The Swede has worked for the European Parliament, among others, and is Luxembourg's ambassador for the "Women's Entrepreneurship Day".
13:00 Uhr
Snack break and networking
14:00 Uhr
"...and suddenly the light goes on" Humanistic corporate management in the age of efficiency and pressure on returns: Those who strive for service excellence in their bathrooms must be aware that an effective service culture is built on a functioning team culture. The speaker has been awarded Service Provider of the Year and Conference Hotelier of the Year, among others, and is convinced that "true service comes from within". Only from the right attitude can the right behaviour be developed and thus also the desired effect be achieved.
15:00 Uhr
Short lecture: "The dual study programme Leisure Management - a chance to generate managers from your own company".
15:30 Uhr
"Recruiting - finally finding employees" The shortage of skilled workers is also hitting our industry hard. How do I find the right employees for my bathroom? Today, the internet plays an increasingly important role in the search for suitable staff. The speaker will show how companies can present themselves and recruit new staff in this way.
16:00 Uhr
"Open Mike" - exchange of experiences and question session".
16:30 Uhr
"Final Coffee" and Networking